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Meet the Housing Buddies: Anne Matthew

We’ve been interviewing all our volunteer Housing Buddies at the beginning of their involvement with the programme, finding out more about their background and hopes for the volunteering. In our fifth interview, we meet Anne Matthew.

  1. Tell us a bit about yourself – what’s your experience in the housing sector?
    I have worked in the housing sector for around 40 years, and have recently retired. I have worked with a Scottish local authority and two housing associations in Fife, Edinburgh and Stirling, carrying out new build and housing  refurbishment and regeneration projects. I am a Board member of a large housing association based in the East of Scotland.
  2. Why did you want to get involved with Housing Buddies?
    Although retired, I am still very interested in the housing sector, and I considered that the Housing Buddies role was something that I could contribute to. 
  3. What are you looking forward to most about being a Housing Buddy?
    Meeting new people and hopefully helping them with their housing issues
  4. Why do you think Housing Buddies is an important programme?
    Housing Buddies is a very good idea because it aims to help people in housing need with information and advice specific to their housing situation. Although there is a lot of information available to people about different types and tenures of housing , it can be quite a confusing topic to find what is relevant to your own housing situation and circumstances.
  5. Why is volunteering important to you?
    Although I am fairly new to volunteering, I realize the contribution that volunteers can make to  others.  I have already met a variety of people from different backgrounds which is interesting, and volunteering gives me an opportunity to help those in housing need through my experience of working in housing for a number of years.

Volunteering at HOS: January Update

In January we have continued to progress the different parts of the volunteer programme.

Housing Buddies
We have recruited one more Housing Buddy, Anne, who is based in Perth and are looking forward to welcoming Anne and Kath to the team at our next group Triage meeting in February. Shirley has joined Moira at a meeting in Perth with a client and the council, and has supported one of Olivia’s clients by giving her a call to discuss the next steps of her housing journey. Fiona attended an event with the Scottish Government as part of the Housing 2040 consultation process. We also have cases lined up for February with Lindsay and Fiona set to join Moira and Jil at different conferences, representing Housing Options Scotland. Full steam ahead!

Online Researchers
Our researcher team has been working away at the guides, with great progress made by Tessa in Edinburgh in particular. One of Jil’s clients has already requested information from the guides, and Tessa is set to have a chat with the client to answer questions she has about local services in Edinburgh.

Other activities
We are working with an animator to produce some informative videos for social media. Lindsay, one of our volunteers, has been involved in helping us produce a script for a video on social housing.
There has also been a significant amount of work completed in the ‘background’ this month, with the development of a new volunteer portal to support the team set to launch soon (!)

The diary of a Housing Buddy: Shirley Watson

One of our Housing Buddies, Shirley, writes about her involvement in the programme since September 2019.

Since taking up my role as a Housing Buddy with Housing Options Scotland back in August 2019, I have been involved in various activities.  These are listed below in date order:-

September 2019:  I attended a Triage Meeting in Glasgow which involved all Housing Options staff.  The purpose of the meeting was to review current applications for support and allocate each case to a particular Broker.  This was a very interesting session and gave me a real insight into Housing Options’ role.

October 2019: 

  • I was asked to assist in providing housing information which would help a particular case in the West of Scotland.  I was able to contact an ex work colleague who was able to provide the necessary information to help the broker in her dealings with the client.
  • I participated in my first case when I accompanied one of the Brokers on a house visit to a new client in Dundee.  It was very interesting to meet the client, hear of her particular problems and discuss how Housing Options may be able to help.  I have since had telephone contact with this client to assess whether or not further support is needed.

November 2019: 

  • I, and my partner, attended the Celebration & Launch event in Edinburgh on 22nd November.  The event highlighted the work done by Housing Options and was a particular opportunity to highlight the role of Housing Buddies.
  • Also in  November, I was asked to accompany the CEO to a client meeting where the client is seeking appropriate accommodation for her son who has been on delayed discharge from a local hospital for many years.  Following the meeting, I made contact with the local Scottish Government office to ascertain current housing developments that included special needs housing.  This was followed up with a meeting in January with Perth & Kinross Council to ascertain progress with a possible housing solution.  This case is on-going.

January 2020:  I was approached by one of the Brokers to provide some local information on South Lanarkshire where I used to live.  I was able to advise on housing associations in the area and the person to contact within the local authority regarding their new build housing programme.

All in all, I have had quite a lot of activity over the last few months and I am enjoying it very much.  It is varied, maintains my interest in housing, and keeps my brain active.  I look forward to continuing my role as a Housing Buddy in 2020.

Meet the Housing Buddies: Kath Menzies

We’ve been interviewing all our volunteer Housing Buddies at the beginning of their involvement with the programme, finding out more about their background and hopes for the volunteering. In our fourth interview, we meet Kath Menzies.

  1. Tell us a bit about yourself – what’s your experience in the housing sector?
    I’ve worked in housing sector for the past eight years. I began my career in Falkirk and have since enjoyed Housing Officer roles in the Scottish Borders, London, Stirling and Glasgow. I have recently returned to Falkirk after a post in London; and I am enjoying being closer to my family. I am a Board Member of my local Housing Association; and am currently undertaking my professional qualification.   
  2. Why did you want to get involved with Housing Buddies?
    I had wanted to do some volunteering for a while, but had not found the right opportunity. In my day-to-day work as a Housing Officer, I appreciate the enormity of the task it is for many who need a new home; or an adaptation to their current home. Sometimes, the task can be even more daunting if there are increased barriers including unfamiliar language or the increasing prevalence of digitization. At work, I aim to have all my tenants and applicants understand completely what their options are; so that they can be empowered to make the choice that is right for them. If I can carry that on outside work; why wouldn’t I!
  3. What are you looking forward to most about being a Housing Buddy?
    I’m a people person – and I’m most looking forward to meeting clients, sharing in their journey as they progress into more suitable arrangements.
  4. Why do you think Housing Buddies is an important programme?
    Housing Options Scotland caters towards disabled people, older adults and veterans. These groups are often marginalized; but in HOS they are at the forefront. In a time of increasing austerity, organisations like HOS are vitally important; and if I can help a little bit so that other staff within the organisation can continue to support as many households as possible, then the Housing Buddies programme really does have an important role to play.
  5. Why is volunteering important to you?
    I understand that helping people, even with the smallest of tasks can make a real difference – and I want to make a difference..

Volunteering at HOS: December Update

In December we have continued to push forward with our Housing Buddies volunteer programme, as well as making further progress with the ‘Online Researcher’ guides we are producing.

We are pleased to have recruited another Housing Buddy, Kath, who is based in Falkirk and ready to get stuck in to supporting clients, as well as helping with some general outreach work too. This month we also held a meeting with our Housing Buddies, Lindsay, Fiona and Shirley to evaluate how the programme has gone so far, and to make plans for expansion in the New Year. Exciting times!

Our intern, Barkat, has completed the first of our ‘Welcome To Your Area!’ guides for Fife and our Volunteer Coordinator, Ben, is meeting two further volunteers in the New Year to get them involved with the project too.

Volunteering at HOS: November Update

This month we have been busy! We’ve hosted inductions for our new ‘Online Researcher’ volunteers, written up a case study about one of our client’s housing journey, supported our Housing Buddies with more cases and even managed to squeeze in holding our Volunteer Celebration event in Edinburgh.

Our Volunteer Coordinator Ben met Tessa, a new volunteer in Edinburgh, and Jay, a new volunteer in Stirling, to discuss the online researcher role. Both Tessa and Jay will be working on the ‘Welcome to your area’ guides in the New Year, and we already have a draft template in hand. We are all excited to see the work they get up to!

Shirley, one of our Housing Buddies, joined Moira (Housing Options Scotland CEO) with client visit in Dundee whilst Fiona, another of our Housing Buddies attended the ‘Communities for a Changing Population’ conference in Glasgow. You can read more about the conference here.

Our ScotGEM intern, Barkat and Volunteer Coordinator, Ben met Housing Options Scotland clients Karen, Colin and family, now the family are settled in their new home. You can read the case study Barkat wrote here.

Finally, at the end of the month, we hosted a celebration event in Edinburgh, highlighting some of the fantastic work we do at HOS, including putting a spotlight on our volunteer programme. At the event we welcomed staff, volunteers, board members and supporters of the organisation, as well as the Cabinet Secretary for Communities and Local Government, Aileen Campbell. You can read more about the event here.

Case Study: Karen, Colin & Family

Our Volunteer Coordinator, Ben and student intern Barkat were happy to meet Karen, Colin and their three daughters late last month to discuss their housing journey and the support received from Housing Options Scotland. Thank you to the family for being prepared to share their story.

Karen, her partner Colin and their 3 children had been living in Govan in their own three-bedroom house. The property was a new build and perfect for their situation at the time.

However, with her young daughter, Alexandra, growing up and requiring extra support to provide for her needs, Karen and Colin were extremely concerned about the future. Lifting and carrying Alexandra up and down the stairs was becoming increasingly difficult and unsafe – especially as she was growing older. Both were fearful of suffering a fall, which would be detrimental, not only to themselves but also to their young daughter. Therefore, the family were looking for accessible accommodation on the ground floor to meet Alexandra’s growing needs and minimise risk of any potential accidents.

For a couple of years, Karen and Colin had been raising and discussing their concerns with the council, social workers, occupational therapists and other relevant departments. Following multiple meetings with Glasgow City Council and city builders, some suggestions about how to extend or adapt the house to meet Alexandra’s needs were given thorough consideration. Ultimately, however, these options were not financially viable. In the meantime, Glasgow City Council referred the family to Housing Options Scotland (HOS) where she was introduced to Olivia, Housing Options Scotland Head of Casework Services. Olivia explained a range of different options available to them, including the LIFT scheme. Karen said:

“Olivia knew a lot about the scheme, and we were given detailed information on how we can qualify for the scheme, the application procedure and how long it would take”

HOS provided guidance and support throughout the process of applying to the LIFT scheme and soon after applying, the family received the wonderful news that she was successful.

“During the process Housing Options communicated with us to check how we were are getting along and it was nice to know that they were thinking of us”.

After looking at few houses, Karen and Colin were able to find “the right accommodation at the right price with the specific adaptions to suit Alexandra’s needs. This all happened within 9 months which was quite quick”.

The family are absolutely delighted with their new home which has a downstairs en-suite bedroom for Alexandra and nicely caters for the needs of the rest of the family too. Although initially quite concerned about moving out of Glasgow City Council and having to move school, the family are very happy now the children are well settled in and especially with Alexandra’s school which has an outstanding reputation.

“People in situation like ours should think outside of the box and take advantage of the help available such as Housing Options Scotland and LIFT scheme as we would have never ever been able to afford the new house ourselves”